Refund policy

Last Updated: 2026-10-20

Thank you for purchasing from MTG33 (“we,” “us,” or “our”).

Because our products are primarily digital PDF files and other downloadable products, this Refund Policy explains when refunds may be available.

1. Digital Products

Our Products are digital goods that may be delivered immediately after purchase through a download link, email, customer account, or another electronic delivery method.

Because digital Products can generally be accessed, downloaded, copied, or used immediately after purchase, all sales are generally final once a Product has been successfully delivered or accessed, except where a refund is required by applicable law or as otherwise stated in this Policy.

2. When We May Provide a Refund

We may provide a refund in the following circumstances:

Duplicate Purchase

If you accidentally purchase the same Product more than once, please contact us. We may refund the duplicate purchase after verifying the transaction.

Technical Problems

If you paid for a Product but are unable to download or access it because of a technical problem caused by our Website or delivery system, please contact us.

We will first attempt to resolve the problem or provide you with access to the Product.

If we cannot reasonably resolve the issue, we may provide an appropriate refund.

Incorrect or Defective File

If a purchased PDF file is materially defective, corrupted, or substantially different from the Product description, please contact us.

We may provide a replacement, corrected file, or refund as appropriate.

Unauthorized Transaction

If you believe a purchase was made using your payment method without your authorization, contact us as soon as possible.

We may investigate the transaction and take appropriate action.

3. Change of Mind

We generally do not offer refunds simply because you changed your mind after purchasing, downloading, or accessing a digital Product, to the extent permitted by applicable law.

Please review the Product description, previews, specifications, and other available information before completing your purchase.

4. Products That Do Not Meet Your Expectations

We make reasonable efforts to accurately describe our Products.

However, differences in personal preferences, expectations, intended use, or individual circumstances generally do not qualify for a refund.

If you believe a Product is materially different from its description, please contact us and we will review the matter.

5. How to Request a Refund

To request a refund, contact us at:

Email: [support@mtg33.com]

Please include:

• Your name

• Order number

• Email address used for the purchase

• Name of the Product

• Date of purchase

• Reason for the refund request

• Any relevant screenshots or information about the problem

Providing complete information helps us process your request more quickly.

6. Refund Request Period

Unless a longer period is required by applicable law, refund requests should be submitted within 2 days of the original purchase.

Requests submitted after this period may not be eligible for a refund.

7. Refund Review

All refund requests are reviewed individually.

If we approve a refund, the refund will generally be issued to the original payment method used for the purchase.

The time required for the funds to appear in your account may depend on your bank or payment provider.

8. Downloaded or Accessed Products

Where permitted by applicable law, we may decline a refund if the Product has already been downloaded, accessed, or substantially used, except where the Product is defective, materially different from its description, or another refund right applies.

9. Chargebacks

Before initiating a payment dispute or chargeback, we ask that you contact us so that we can try to resolve the issue.

We reserve the right to provide relevant transaction and order information to the payment processor or financial institution when responding to a disputed transaction.

Nothing in this section limits any rights you may have under applicable law.

10. Consumer Rights

This Refund Policy does not exclude, restrict, or replace any mandatory consumer protection rights that apply to you under the laws of the United States of America  - Wyoming or the laws of another jurisdiction that legally apply to your purchase.

Where applicable law gives you a right to a refund, replacement, cancellation, or other remedy, that right will continue to apply.

11. Promotional and Discounted Products

Unless otherwise required by applicable law, Products purchased during promotions, discounts, or special offers are subject to the same refund rules described in this Policy.

12. Changes to This Refund Policy

We may update this Refund Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.